1. Data Security
We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.
All information submitted through our website and booking systems is stored using secure technologies, and our security practices are regularly reviewed to maintain high standards of protection.
2. Website Usage
Our website provides access to our luxury black car, chauffeur, airport transfer, and limousine services.
This Privacy Policy applies to all data collected when you:
- Browse our website
- Submit an inquiry
- Request a quote
- Complete a reservation
- Contact customer support
3. Cookies, Pixels & Similar Technologies
We use cookies, tracking pixels, and similar technologies to:
- Improve website performance and user experience
- Analyze visitor behavior and traffic
- Optimize our marketing campaigns
- Deliver relevant advertisements
You may manage cookie preferences through your browser settings.
4. Use of Third-Party Booking Platform (LimoAnywhere)
When you make a reservation through our website, you are redirected to our third-party booking provider, LimoAnywhere. LimoAnywhere processes certain personal and payment information necessary to complete your booking. Please note that LimoAnywhere’s own Privacy Policy and Terms of Use apply to data collected on their platform. NYC United Limo does not store or have access to your full credit card information processed through LimoAnywhere.
5. Information We Collect
When you book a ride or contact us, we may collect the following information:
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Date and time of service
- Vehicle preference
- Flight details (for airport pickups)
- Payment authorization information
- Special ride instructions
6. How We Use Your Information
We use your information to:
- Confirm and manage reservations
- Coordinate pickups and drop-offs
- Provide service updates and notifications
- Send invoices and booking confirmations
- Improve customer experience
- Prevent fraud and unauthorized transactions
- Maintain service quality and safety
7. Payment & Fraud Prevention
All payments are processed through secure gateways integrated with LimoAnywhere. We may perform fraud prevention checks or verification steps to protect against unauthorized transactions.
8. Communications
We may contact you by email, phone, or SMS regarding:
- Booking confirmations
- Reservation changes
- Driver updates
- Delay notifications
- Customer support follow-ups
- Promotional offers (with consent)
You may opt out of marketing communications at any time by contacting us.
9. Marketing Emails & Promotions
With your consent, we may send promotional emails, offers, and service updates. You may unsubscribe at any time using the unsubscribe link included in our emails.
10. Third-Party Service Providers
We may work with trusted third-party vendors, including website hosting providers, analytics platforms, payment gateways, email communication services, and advertising partners. All service providers are required to maintain strict confidentiality and data protection standards.
11. Analytics & Advertising Technologies
To improve website performance and marketing effectiveness, we may use technologies such as Google Ads & Conversion Tracking, Google Analytics, Google Tag Manager, Meta Pixel / Custom Audiences, LinkedIn Marketing Solutions, Microsoft Ads (Bing), Hotjar, Mailchimp, and X Advertising.
12. Automated Decision-Making
We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.
13. Data Retention
We retain personal data only as long as necessary for booking fulfillment, customer support, legal and tax obligations, fraud prevention, and dispute resolution. When data is no longer required, it is securely deleted or anonymized.
14. Your Privacy Rights
Depending on your location, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, withdraw marketing consent, or request data portability where applicable. To exercise your rights, please contact us at: Email: support@volaxblackcar.com | Phone: +1 (929) 568-4211
15. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
16. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updated version will be posted on this page with the revised effective date. Continued use of our services indicates acceptance of the updated policy.
17. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Volax Black Car
Website: https://volaxblackcar.com
Email: support@volaxblackcar.com
Phone: +1 (929) 568-4211
Customer Support: Available 24/7