1. Data Security
We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.
All information submitted through our website and booking systems is stored using secure technologies, and our security practices are regularly reviewed to maintain high standards of protection.
2. Website Usage
Our website provides access to our luxury black car, chauffeur, airport transfer, and limousine services.
This Privacy Policy applies to all data collected when you:
- Browse our website
- Submit an inquiry
- Request a quote
- Complete a reservation
- Contact customer support
3. Cookies, Pixels & Similar Technologies
We use cookies, tracking pixels, and similar technologies to:
- Improve website performance and user experience
- Analyze visitor behavior and traffic
- Optimize our marketing campaigns
- Deliver relevant advertisements
You may manage cookie preferences through your browser settings.
4. Booking & Reservation Processing
When you make a reservation through Volax Black Car, we collect and process the information necessary to review, confirm, manage, and fulfill your transportation service.
Reservation information may include your contact details, pickup and drop-off locations, service date and time, vehicle selection, flight information where applicable, special ride instructions, and payment authorization information.
Payments are processed by Volax Black Car using the payment method provided with the reservation. Charges are generally processed 5–7 days before service or when otherwise authorized by the customer.
Additional payment or identity verification may be requested when reasonably necessary to confirm a reservation, prevent unauthorized transactions, or protect the security of our customers and services.
5. Information We Collect
When you book a ride or contact us, we may collect the following information:
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Date and time of service
- Vehicle preference
- Flight details for airport pickups
- Payment authorization information
- Special ride instructions
6. How We Use Your Information
We use your information to:
- Confirm and manage reservations
- Coordinate pickups and drop-offs
- Provide service updates and notifications
- Send invoices and booking confirmations
- Improve customer experience
- Prevent fraud and unauthorized transactions
- Maintain service quality and safety
7. Payment Processing & Verification
Payments for reservations are processed by Volax Black Car using the payment method provided by the customer during the reservation process.
Charges are generally processed 5–7 days before the scheduled service or at another time when authorized by the customer.
To help prevent fraud, unauthorized transactions, or misuse of payment information, we may request additional payment verification, identity verification, or other reasonable confirmation before completing or maintaining a reservation.
8. Communications
We may contact you by email, phone, or SMS regarding:
- Booking confirmations
- Reservation changes
- Driver updates
- Delay notifications
- Customer support follow-ups
- Promotional offers with consent
You may opt out of marketing communications at any time by contacting us.
9. Marketing Emails & Promotions
With your consent, we may send promotional emails, offers, and service updates. You may unsubscribe at any time using the unsubscribe link included in our emails.
10. Third-Party Service Providers
We may work with trusted third-party vendors, including website hosting providers, analytics platforms, payment processing providers, email communication services, and advertising partners.
These service providers may process information only where necessary to provide their services to Volax Black Car and are expected to handle information in accordance with applicable privacy and security requirements.
11. Analytics & Advertising Technologies
To improve website performance and marketing effectiveness, we may use technologies and services such as Google Ads and Conversion Tracking, Google Analytics, Google Tag Manager, Meta Pixel or Custom Audiences, LinkedIn Marketing Solutions, Microsoft Ads, Hotjar, Mailchimp, and X Advertising.
12. Automated Decision-Making
We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.
13. Data Retention
We retain personal data only as long as necessary for booking fulfillment, customer support, legal and tax obligations, fraud prevention, and dispute resolution.
When data is no longer required, it is securely deleted or anonymized where appropriate.
14. Your Privacy Rights
Depending on your location, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, withdraw marketing consent, or request data portability where applicable.
To exercise your privacy rights, please contact us:
Email: support@volaxblackcar.com
Phone: +1 (929) 568-4211
15. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
16. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes.
Any updated version will be posted on this page with the revised effective date.
17. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Volax Black Car
Website: https://volaxblackcar.com
Email: contact@volaxblackcar.com
Phone: +1 (929) 568-4211
Customer Support: Available 24/7