Cancellation & Refund Policy

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At Volax Black Car, we understand that travel plans can change unexpectedly. To provide a smooth and transparent booking experience, we have outlined our Cancellation & Refund Policy below.

1. Cancellation and Refund Terms

To accommodate your scheduling needs, cancellation timelines vary depending on the type of vehicle reserved.

Vehicle TypeFull Refund50% RefundNo Refund
Sedans / SUVs24h priorLess than 24hNo-show/Driver on way
Vans48h priorLess than 48hLess than 12h before
Limousines72h priorLess than 72hLess than 48h before
Buses5 days priorLess than 5 daysLess than 48h before

Important Notes:

  • Refunds are processed to the original payment method.
  • A 4.00% credit card processing fee applies to all refunds.
  • “No-show” refers to being unavailable at pickup or failing to cancel in time.
  • For reservations via LimoAnywhere, platform-specific timelines apply.

2. Refund Eligibility

Eligibility depends on the vehicle type and time of cancellation. Reservations canceled within the eligible timeframe qualify for a partial refund.

3. Non-Refundable Cancellations

  • Sedans/SUVs canceled within 24 hours
  • Luxury Vans canceled within 48 hours
  • Limousines & Buses canceled within 72 hours
  • Bookings canceled after chauffeur dispatch
  • No-shows or failure to appear

4. Cancellation Charges

For all eligible cancellations, a 50% cancellation fee will be deducted from the total booking amount to cover scheduling, operational, and processing costs.

5. Refund Request Process

Please contact our support team: contact@volaxblackcar.com

6. Refund Processing Time

Approved refunds are typically processed within 72 hours. Note that bank processing times may vary.

7. Group & Special Event Bookings

Separate terms apply for group transport. Contact us for:

  • Corporate events & Airport group transfers
  • Wedding, Prom, and special event services

8. Contact Us

Email: contact@volaxblackcar.com

Customer Support: Available 24/7

At Volax Black Car, we are committed to providing a fair, transparent, and customer-friendly cancellation process. Thank you for choosing Volax Black Car.

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If you have any questions about our luxury transportation services, our friendly and professional team at Volax Black Car is always ready to assist you.