At Volax Black Car, we understand that travel plans can change unexpectedly. To provide a smooth and transparent booking experience, we have outlined our Cancellation & Refund Policy below.
1. Cancellation and Refund Terms
To accommodate your scheduling needs, cancellation timelines vary depending on the type of vehicle reserved.
| Vehicle Type | Full Refund | 50% Refund | No Refund |
|---|---|---|---|
| Sedans / SUVs | 24h prior | Less than 24h | No-show/Driver on way |
| Vans | 48h prior | Less than 48h | Less than 12h before |
| Limousines | 72h prior | Less than 72h | Less than 48h before |
| Buses | 5 days prior | Less than 5 days | Less than 48h before |
Important Notes:
- Refunds are processed to the original payment method.
- A 4.00% credit card processing fee applies to all refunds.
- “No-show” refers to being unavailable at pickup or failing to cancel in time.
- For reservations via LimoAnywhere, platform-specific timelines apply.
2. Refund Eligibility
Eligibility depends on the vehicle type and time of cancellation. Reservations canceled within the eligible timeframe qualify for a partial refund.
3. Non-Refundable Cancellations
- Sedans/SUVs canceled within 24 hours
- Luxury Vans canceled within 48 hours
- Limousines & Buses canceled within 72 hours
- Bookings canceled after chauffeur dispatch
- No-shows or failure to appear
4. Cancellation Charges
For all eligible cancellations, a 50% cancellation fee will be deducted from the total booking amount to cover scheduling, operational, and processing costs.
5. Refund Request Process
Please contact our support team: contact@volaxblackcar.com
6. Refund Processing Time
Approved refunds are typically processed within 72 hours. Note that bank processing times may vary.
7. Group & Special Event Bookings
Separate terms apply for group transport. Contact us for:
- Corporate events & Airport group transfers
- Wedding, Prom, and special event services
8. Contact Us
Email: contact@volaxblackcar.com
Customer Support: Available 24/7
At Volax Black Car, we are committed to providing a fair, transparent, and customer-friendly cancellation process. Thank you for choosing Volax Black Car.