At Volax Black Car, we understand that travel plans can change unexpectedly. To provide a clear and transparent reservation experience, our cancellation and refund terms are outlined below. Cancellation requirements vary based on the vehicle reserved and how close the cancellation is to the scheduled pickup time.
1. Cancellation Policy
Cancellation requirements depend on the type of vehicle reserved. The following table provides the standard cancellation terms for Volax Black Car reservations.
| Vehicle Type | Required Cancellation Notice | Late Cancellation | Within 24 Hours of Pickup |
|---|---|---|---|
| Sedan / SUV | Cancel at least 24 hours before pickup. | Cancellations received after the 24-hour deadline are subject to a 50% charge of the total fare. | Subject to the applicable 50% late cancellation charge. |
| Van | Cancel at least 48 hours before pickup. | Cancellations received after the 48-hour deadline are subject to a 50% charge of the total fare. | Cancellations within 24 hours of pickup are non-refundable. |
| Limousine | Cancel at least 7 days before pickup. | Cancellations received after the 7-day deadline are subject to a 50% charge of the total fare. | Cancellations within 24 hours of pickup are non-refundable. |
| Bus | Cancel at least 7 days before pickup. | Cancellations received after the 7-day deadline are subject to a 50% charge of the total fare. | Cancellations within 24 hours of pickup are non-refundable. |
Important Notes
- Cancellation requirements may vary for certain special events, holidays, high-demand dates, or special reservations.
- Approved refunds are generally returned to the original payment method.
- Approved refunds are subject to a 4.00% processing fee.
- Optional services such as car seats and Inside Meet & Greet are treated separately from the base transportation service.
- If an issue applies only to an optional service, any approved refund may be limited to that optional service.
2. Refund Eligibility
Refund eligibility is determined by the vehicle type, the applicable cancellation deadline, and the time at which the cancellation request is received.
Reservations canceled before the applicable cancellation deadline may be eligible for an approved refund, subject to the terms of the reservation and the applicable 4.00% processing fee.
If a cancellation is received after the applicable deadline, the cancellation charges described in this policy will apply.
3. Non-Refundable Cancellations & No-Shows
Certain late cancellations and no-show reservations are non-refundable.
- Vans: cancellations within 24 hours of pickup are non-refundable.
- Limousines: cancellations within 24 hours of pickup are non-refundable.
- Buses: cancellations within 24 hours of pickup are non-refundable.
- If a passenger fails to appear within the applicable waiting period and does not contact Volax Black Car, the reservation may be treated as completed and no refund will be issued.
4. Cancellation Charges
If a cancellation is received after the applicable cancellation deadline, a 50% charge of the total fare applies.
The applicable cancellation deadlines are:
- Sedan / SUV: 24 hours before pickup
- Van: 48 hours before pickup
- Limousine: 7 days before pickup
- Bus: 7 days before pickup
For Vans, Limousines, and Buses, cancellations made within 24 hours of the scheduled pickup are non-refundable.
5. Refund Request Process
To request a cancellation or refund, please contact Volax Black Car as soon as possible and provide your reservation details so our team can review the request under the applicable cancellation terms.
Email: contact@volaxblackcar.com
Phone: +1 904-512-2845
6. Refund Processing
Approved refunds are generally returned to the original payment method.
Approved refunds are subject to a 4.00% processing fee.
Optional services, including car seats and Inside Meet & Greet, are treated separately from the base transportation service. If a refund request relates only to an optional service, any approved refund may be limited to that service.
7. Special Events & Special Reservations
Standard cancellation requirements may vary for certain special events, holidays, high-demand dates, group transportation, or other special reservations.
Any different cancellation requirement applicable to a special reservation should be communicated as part of the reservation terms. Customers are encouraged to review their reservation details carefully and contact Volax Black Car promptly if changes are required.
8. Contact Us
If you have questions regarding a cancellation, refund, or reservation, please contact our customer support team.
Volax Black Car
Email: contact@volaxblackcar.com
Phone: +1 904-512-2845
Customer Support: Available 24/7
At Volax Black Car, we are committed to providing a fair, transparent, and customer-friendly cancellation process. Thank you for choosing Volax Black Car.